Placing an Order:

• Order Confirmation: Once an order is placed on Kidsou.com, you will receive an order confirmation email with details of your purchase.
• Shipping: We aim to process and ship orders promptly. Please allow 3 business days for order processing before shipment.

Returns:

• Return Eligibility: If you are unsatisfied with your purchase, you may return the item(s) within 7 days from the delivery date.
• Return Conditions: Items must be unused, in their original packaging, and in the same condition as received.
• Return Process:
  • For US Customers:
    • If the return is due to a quality issue, we will provide a prepaid return label for your convenience.
    • For all other reasons, the buyer is responsible for return shipping costs.
  • International Customers: Please contact us for return instructions. Return shipping costs are the buyer’s responsibility unless it’s a quality issue.
• Refunds: Refunds will be issued to the original payment method upon receipt and inspection of the returned item(s). Please allow 7 business days for the refund to be processed.

Exchange:

• Exchange Process: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item following our return policy and place a new order for the desired item.

Damaged or Defective Items:

• Quality Issues: In the event of receiving a damaged or defective item, please contact us immediately. We will assist in resolving the issue and may provide a prepaid return label for your return.

Contact Us:

• If you have any questions or need assistance regarding orders, returns, or exchanges, please reach out to our customer support team at [email protected]